This policy sets out how cancellation windows, refund eligibility, and rescheduling are handled for cruise reservations, and our commitment to fair and transparent booking terms.
Terms
Refund timelines and fees
Refund eligibility is determined by the number of days remaining before the scheduled sailing departure. Cancellations made further in advance qualify for the largest refund, while later cancellations carry a reduced refund or a credit toward a future sailing. A non-refundable processing fee applies to every reservation at the time of booking. This fee covers administrative handling and is retained in all cancellation scenarios.
Itinerary changes requested by the guest are reviewed against the same timeframes. Where a change is accepted, any difference in fare is calculated at the rate in effect on the date of the request. Credits issued in place of a refund remain valid for the period stated in your booking confirmation.
Requests
How to submit a cancellation or change
01
Write to us by email
Send your cancellation or change request by email, quoting your booking reference and the sailing dates involved.
02
Confirm your details
Include the name on the reservation and the reason for the request so that we can locate your booking and review it promptly.
03
Receive your decision
We review each request against the timeframes above and reply in writing with the refund, credit, or revised reservation that applies.